help
Having trouble viewing the ASN website?
The ASN website makes use of several new technologies, including Flash, AJAX, Javascripts, ASP.NET, RSS, XML and PDF. To learn more about the new ASN website, take the online site tour or if you are having trouble finding certain information, try the FAQ page.
If you are having difficulty viewing any of the pages, please refer to the sections below for possible solutions. If you continue having problems, contact Hal Nesbitt or chat live with technical support.
Membership Site Issues
Pop-up Blockers
The membership site (renewals, update member information) makes use of pop-up windows for various functions. For instance, when you click the 'renew' link, a pop-up window will open with payment information. If you don't see this window, it may be blocked by your pop-up blocker. Please either disable the pop-up blocker while navigating these pages or add the domains 'asn-online.org' and 'members.asn-online.org' to your safe domain list.
Browser Differences
The membership site has been tested with all major browsers. However, in browsers other than Internet Explorer, you may notice that the forms do not have the blinking "onfocus" cursor in the text fields. You can still enter information however. Just click the text field that you wish to enter information in and start typing and you should see your text appear.
Adobe Flash Player
The header and several components in this website require Adobe Flash Player 8 or above. The player is free, and the latest version can be downloaded here:
If you recently upgraded to Flash Player version 9,0,115,0 and the website is saying that you do not have or need to upgrade your Flash Player, then that is indicative of an installation error caused by a conflict with a previous version of the player. Please follow these steps to fix it:
1) Ensure that you have javascript enabled in your browser.
2) Uninstall all versions of your current Flash Player. To do this, download the Adobe Flash uninstall program.
3) Reinstall the Flash Player by clicking the Flash Player button above and following the prompts at the Adobe website.
Adobe Acrobat Reader
Many of the documents in this site are in Adobe Acrobat format (PDF) and require the Adobe Acrobat Reader to properly view the files. The reader is free and the latest version can be downloaded here:
Javascripts and Dynamic Content
All of the pages on the ASN website require javascript to be enabled in order to view all of the page functions.
Your javascript settings are dependent on your browser. Click here for a quick guide to enabling javascript.
Screen Resolution
This website was designed to be viewed in a 1024 x 768 or higher screen resolution. It may not display properly otherwise. (Higher resolutions allow you to "see more".)
How to adjust screen resolution
Windows XP, other
Navigate to the Control panel, either through start menu or settings menu, double click "Display". Choose the "Settings" tab and then use the slider to select the appropriate screen resolution. Click "Apply" and then "Ok". Close the window.
Mac OS X
Open the System Preferences (either from the Dock or from the Apple menu). Open the Displays Panel and choose the Display tab. On the left of the Displays tab you can select one of the Resolutions from the list. Quit or close the System Preferences when done.
Adjustable Text Size
All pages on the ASN website are equipped with adjustable text size controls. Click the images below for an example.
These controls are located in the footer at the bottom of every page. To increase the text size, click the '+'. To decrease the text size, click the '-'. Please note that there is a minimum text size of 8px and a maximum text size of 18px. Cookies must be enabled in your browser to save the text size settings from page to page.
Printing Pages from the Website
When you try to print a page from the ASN website, you will notice that it looks different from what appears on the screen. This is the "printer-friendly" version, which removes all elements that are not pertinent to the page and presents it in a way that all of the main content will fit on standard 8.5" x 11" pieces of paper. If you wish to print the page as it appears on the screen, there are two options:
Alt-Print Screen
By holding the 'Alt' key and the pressing the 'Print Screen' key on your keyboard, this will copy a picture of the visible screen to your desktop. You can then paste into your favorite graphics editor and print.
Screengrab! (Firefox Only)
If you are using Firefox, you can download and install Screengrab!, a plugin for firefox that allows you save the page as an image and then print it. You have the option of printing what you see in the window, just a selection, what is inside a frame, or the entire webpage.
Email and Telephone Links
Most of the email and telephone numbers are links that will automatically pull up an email window or place a telephone call directly from the webpage. These links make use of external applications to perform these functions. In the case of email, the email link will activate your default email program, such as Outlook, to bring up an email message dialogue to easily send an email message. The telephone link will automatically dial the number with your default Internet Call or VoIP program, such as Skype, NetMeeting, Vonage, etc. Both the email and VoIP software must be installed prior to use of the link, or it will not work. To download skype, click the icon below.
XHTML Validation
The pages in this website were designed using XHTML 1.0 Transitional standards. Care was taken to ensure the site produces the same functionality across all browsers and platforms and that the code renders properly. Click here to learn more about validation. Note: some of the legacy ascx controls that were recently added may cause some pages not to validate. We are working to update the code to ensure full validation.
Technical Contact
Hal Nesbitt
Website Developer
The American Society of Nephrology
1725 I Street, NW, Suite 510
Washington, DC 20006
202-416-0644
202-466-0935 fax
hnesbitt@asn-online.org